Privacy Policy nn88 — Your Personal Data Security Is Our Priority

1 Introduction

Nn88 is fully committed to protecting the privacy and personal data security of every member who uses our platform. As a trusted online betting platform in Malaysia, we understand that your trust is the most valuable asset we must safeguard.

This Privacy Policy ("Policy") describes how nn88 collects, uses, stores, shares and protects your personal information when you use the website, mobile app and all services related to the nn88 platform. This Policy applies to all registered members, website visitors and any party that interacts with our platform.

Please read this Privacy Policy carefully. If you disagree with any part of this policy, please discontinue use of our platform. Continued use following any amendments is considered acceptance of those changes.

2 Information We Collect

Nn88 collects various types of information to ensure our platform operates safely, efficiently, and in compliance with regulatory requirements. The information we collect falls into two main categories:

Information You Provide Directly:

• Full name as shown on a valid identification document (MyKad or passport).
• Email address and mobile number.
• Date of birth for age verification (KYC).
• Current residential address.
• Bank account details and payment methods for deposit and withdrawal purposes.
• A copy of your identification document during the identity verification process.
• Information you provide when contacting our support team.

Information Collected Automatically:

• IP address, device type, operating system and web browser version.
• Platform activity log data including login times, games played and total wagering amounts.
• Cookie data and website tracking technologies.
• Geolocation data (country and region) to ensure compliance with territorial requirements.
• Technical performance data and error reports for platform improvement.

3 How We Use Your Data

Information collected by nn88 is used responsibly and only for legitimate purposes. The following are the primary uses of your data:

• Account Management: Creating, verifying and securely managing your member account.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions on the platform.
• Regulatory Compliance: Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements set by regulatory authorities.
• Platform Security: Detecting and preventing fraud, money laundering and unauthorised access.
• Customer Support: Responding to member enquiries, complaints and assistance requests.
• Marketing Communications: Sending promotional offers, bonuses and updates — only to members who have given their consent.
• Service Improvement: Analysing usage patterns to enhance the gaming experience and develop new features.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need responsible gaming support.

4 Legal Basis for Processing

Nn88 only processes your personal data on a valid legal basis. These bases include:

• Contract Performance: Processing required to provide platform services to you as a registered member.
• Legal Obligation: Compliance with KYC, AML and financial reporting requirements set by regulators.
• Legitimate Interest: Fraud prevention, network security and service improvement for the benefit of all members.
• Consent: Marketing communications and the use of optional cookies, where you have given your explicit consent.

5 Information Sharing

Nn88 does not sell or rent your personal data to any third party. However, we may share information with certain parties under limited and controlled circumstances:

• Service Providers: Third-party companies that help us operate our platform, such as payment processors, game software providers, and cloud service providers. All such providers are bound by strict confidentiality agreements.
• Regulatory Body: The authority that issues our operating licence and relevant financial oversight bodies, where required by law.
• Law Enforcement: Law enforcement agencies when we receive a valid court order or legally binding notice.
• Fraud Prevention: Sharing necessary information with industry fraud prevention networks to protect all members.

6 Data Security

Nn88 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include:

• 256-bit SSL Encryption for all data transmissions between your browser and our servers.
• Data encryption at rest for all personal and financial information stored in our databases.
• Strict access controls — only authorised personnel with a legitimate business need may access member data.
• 24/7 Security Monitoring with intrusion detection systems and automated incident response.
• Regular security audits by independent cybersecurity firms to identify and address system vulnerabilities.
• Two-factor authentication (2FA) for all internal access to data management systems.

While we take all reasonable precautions, no system can guarantee absolute security. In the event of a material data breach, we will notify affected members and the relevant authorities within the timeframe required by law.

7 Cookies & Tracking Technologies

The nn88 platform uses cookies and similar tracking technologies to enhance user experience, secure login sessions and understand how members use our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform operations including session authentication, login security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how the platform is used (without personally identifying you) to help us improve performance and user experience.
• Functional Cookies: Saving your preferences such as language, location and display settings to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant promotions to you. You may decline these cookies without affecting the core functionality of the platform.

You can manage cookie settings through your web browser. Please note that blocking all cookies may affect the full functionality of the nn88 platform.

8 Data Retention & Deletion

Nn88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law and regulatory obligations.

• Active account data retained for the duration your account is active and for any additional period required following account closure.
• Financial transaction records retained for a minimum of seven (7) years in line with AML legal requirements and financial reporting obligations.
• Communication log data with the support team are retained for three (3) years for reference and dispute resolution purposes.
• Marketing data retained until you withdraw consent or request deletion.

When your data is no longer needed, nn88 will securely delete or anonymize it using methods that ensure it cannot be recovered.

9 Your Rights as a Member

As an nn88 member, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the nn88 support team via LiveChat or email. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

10 Children's Privacy

The nn88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that a minor's personal data has been collected without our knowledge, that data will be deleted immediately and the associated account will be terminated. If you believe your child has registered on our platform, please contact our support team without delay.

11 Privacy Policy Amendments

Nn88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform development. The "Updated" date at the top of this document will always indicate the current version in effect.

If there are significant changes to how we use your personal data, we will notify you via an in-platform notification or an email to the address registered on your account. Continued use of the platform after a change notice is considered acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the nn88 team is ready to assist:

• LiveChat: Available 24/7 via the live chat icon on the platform.
• Privacy Email: [email protected]
• Support Email: [email protected]

We aim to respond to all privacy-related enquiries within 7 working days. For urgent data security issues, please use the LiveChat channel for a faster response.